How do I receive a return authorization (RA)?
In order to receive an RA, please contact our customer service center at 1-866-465-7671.
One of our representatives will be happy to initiate the process for you. Returning your product without the first obtaining an RA from us may cause a delay in processing your return and issuing any refunds.
What can I do if I ordered the wrong cartridges?
If you realize immediately that your order is incorrect, please call our customer service center at 1-866-465-7671.
If the product hasn't already shipped, we will help you cancel the original order and place a new one. If your order has shipped, or you receive your order and realize it is the wrong product, please contact our customer service center to make arrangements to return the order back to us for a full refund.
Why isn't my printer model listed on the box that I received? Is my new cartridge compatible with my printer?
Not every compatible printer model is listed on the outside of each cartridge box.
Because some cartridges fit as many as 50 different printers, there is simply not enough space on the box to list each compatible model. If the product numbers on the box match the cartridge number on your old cartridge, then you have the right one.
Why does my cartridge have a different letter (like A, G or D) on the end of the name?
The letters on the end of the product name actually indicates the amount of ink that a Hewlett Packard OEM cartridge contains. Regardless of the letter at the end, the physical cartridges are exactly the same.
Because each of our remanufactured cartridges are filled to complete capacity, our products don't have the letters at the end of the name - but they WILL fit in your printer.
What is the applicable sales tax?
State laws require that we charge the applicable sales tax on all orders shipped to addresses within the state of California.
Is this cartridge name-brand or generic?
Our complete line of printing products includes both name-brand (OEM) and generic cartridges and toners.
OEM cartridges and toners come with the quality and reliability you have come to expect from the manufacturers of these products.
We only offer the highest quality generic brands of cartridges and toners, and guarantee that they perform with the same quality as the OEM's, while costing just a fraction of the price. If for any reason you are unhappy with any of the products you received, please contact our customer service center about a refund.
What does OEM stand for?
OEM is an abbreviation for 'Original Equipment Manufacturer.' When you see a product on our site that says OEM that means it is one of the "name-brand" cartridges from Canon, Hewlett Packard, Lexmark, etc.
What is a compatible cartridge?
Compatible cartridges are brand new generic cartridges, designed to meet or exceed the OEM (Original Equipment Manufacturer) specifications and high standards of quality.
They are 100% brand new and are an economical alternative to expensive name-brand cartridges and supplies. The use of compatible generic replacement cartridges will not void your printer warranty, and each of these products is fully guaranteed.
What is a remanufactured cartridge?
Remanufactured cartridges have been recycled to meet or exceed OEM (Original Equipment Manufacturer) specifications. They recycling process involves disassembling, inspecting, cleaning, reassembling and filling the product with ink.
What is a print-head?
The print-head is the most critical component of our printer - it is used to deliver the ink to the page that you are printing. Don't touch the print-head with your fingers.
Your print-head is a consumable that can wear out over time, much like the brakes on your car. It requires proper installation and ongoing maintenance to ensure the long life of service for your printer.
Most print quality problems are a direct result of improper care of the print-head. Proper installation, ongoing attention and maintenance are the keys to maximizing the life of a print-head.
What is the circuitry on the cartridge?
The circuitry that is seen on some cartridges (such as some HP or Lexmark Cartridges) is the ink delivery system or print-head. This mechanism is a system of nozzles that are used to push ink onto the paper.
What is a nozzle?
Nozzles, or "jets" are located on the print-head. There may be anywhere from 48 to 320 nozzles on any print-head, and each of them is smaller than human hair.
Each nozzle is connected electronically to a heater (resistor) that actually heats and cools the ink inside the cartridge. When the ink is head, a bubble is formed. When the heat is removed, the bubble bursts and sends dots of ink through the nozzles and onto the paper in the printer.
This happens very quickly, creating dots that form print characters on the page at a rate of up to 6,000 drops per second. That is why you should never touch the nozzle or print head assembly with your fingers.
What is a safety clip?
Some of our inkjet cartridges, particularly those for HP, Lexmark, are shipped in a protective plastic clip. This may cause the cartridge to appear like it won't fit inside the printer.
Please remove the shipping clip. After removing the clip, the cartridge will look exactly the same as your original cartridge.
What is this tape on my cartridge?
An adhesive tape can be found on some models of inkjets. It may be one of several different colors and is used to protect the print head during transportation.
Please remove the adhesive tape before installing the cartridge into your printer.
Also, please do not use any other type of tape to protect the print head of your cartridge when you remove it from the printer. Sticky tape will push the glue resin into the nozzles of the print-head, thereby clogging them.
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